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Frequently Asked Questions
Q:  How long after I e-mail you my copy can I receive it? A: Within 48 hours.  If there is some reason why I can't get it to you in 48 hours (laryngitis, etc.) I will e-mail you immediately.  

I can usually turn stuff around in 24 hours and occasionally the same day.

Q: What if I don't like the way you read it? A: I'll do it again. 

I want to do a million of these things with you, so I am not going to shoot myself in the foot by giving you less than what you asked for.  Remember, my job is to make your job EASIER, not harder!

Q: How do you know how to punch things, read things, etc.

 

A: Through your direction.  The more direction you give me ("punch it HARD", or "be friendly") the better.  

If you want it read:

We really CARE about our Customers!

as opposed to:

We Really care about our Customers!

Underline it or bold it.  If in doubt, I will do it both ways.  

Q: What about industry terms?  A: Again, I ask your assistance.  One of my clients is "Logitrol".  That could be pronounced with a long O and a hard G, so it would sound like "low-get-trol".   

It could also be pronounced with a soft O and a soft G so it would sound like "Logical".  If you include a pronunciation guide, I will follow it.  If you are too busy, I will read it both ways.  

Q: How do I get the voice-over? A:  Assuming it is a .30 or .60 read, I will convert it into an MP3 file and e-mail it to you.  If you have a Real One Media Player, you should be able to open it.  If you don't, you can obtain a free one on their web site:

Http://www.real.com

If the read is longer than 2 or 3 minutes, I will burn it to a CD and ship it to you any way you specify.  If you need it overnight, I will FedEx it.  That cost about $20, which I pass on to you.  If you don't need it so quickly, I will put a stamp on it, which should cost about $5.  Again, that is a billable service.

I do not charge for the CD, the burn, the label or the Jewel Case, but I do ask the client to pay postage.

Q: What file format do you record in? A: All files are recorded and permanently stored as a WAV file and an MP3 File.
 
Q: What is the difference between WAV Files and MP3 Files? A: I won't bore you with a bunch of  technical jargon - let's just talk about file sizes. Below are some statistics:

Typical .60 Read

  File 
Size
Download Time
MP3 1.15MB About 6 minutes
WAV 12.7MB About 54 Minutes

A 28.8Kps modem takes approximately 40 seconds to download 100Kb of data.  A Megabyte is 1024KB.

My ISP (America On-line) limits file uploads at 16MB.  Therefore, even if I had a DSL line, I would still have to send you a CD.  

Since both files are digital, they should sound the same.  Some clients have reported that MP3s sound a little more "high-end-y" or "tinny".  That is usually fixable using your EQ.  

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